This guide lists unexpected outages and planned maintenance affecting online library services (such as the library catalog and authentication systems) and resources (such as databases, ebooks, ejournals and other content). If you are unable to connect to a resource or service not listed here or have a question about one that is listed, please contact us:
| Status | Date | Resource | Issue | Details |
|---|---|---|---|---|
| Resolved | 03/21/2025 | ILLiad | Scheduled Maintenance | The ILLiad system will be undergoing backend maintenance on Friday, March 21 from 9 p.m. to 1 a.m. EDT (March 22). Access to ILLiad accounts & request forms may be unavailable at some point during the maintenance window. |
| Resolved | 03/17/2025 | Email Us | Service Down | Our "Email Us" form was not functioning properly between 6:00 AM EDT and 1:35 PM EDT on Monday, March 17, 2025. During this time, your submissions to this form or replies to our responses to previous submissions were not delivered. If you attempted to contact us during this period, please resubmit your question or resend your response. The problem has been resolved, and our vendor is ensuring it won't happen again. |
| Resolved | 01/09/2025 | Neurosurgical Atlas | temporarily only accessible to USF Health | We are working with Neurosurgical Atlas to troubleshoot an authentication issue. |
| Resolved | 12/16/2024 | EBSCO Research Databases | EBSCO Products/Services unavailable | EBSCO is currently investigating this issue and will share updates when available. |
| Resolved | 12/13/2024 | ILLiad (Interlibrary Loan) | Scheduled Maintenance | The ILLiad system will be undergoing backend maintenance on Friday, December 13 from 9:00 p.m. to 1:00 a.m. EST. Access to ILLiad accounts & request forms may be unavailable at some point during the maintenance window. |
|
Resolved 12/12/2024 |
12/12/2024 | Library Catalog (Primo and Alma) | Library Catalog Down | There is an authentication problem and users are not able to access any electronic resource in the library catalog. We are working with USF IT to fix this issue. |
| Resolved |
10/20/2024 |
Primo and OpenAthens | Scheduled Maintenance | Users may experience a brief interruption of services using Primo (library catalog) or OpenAthens (authentication tool) on Sunday, October 20, between 7:00 and 8:00 a.m. EDT, while certificates are updated. |
| Resolved | 07/26/2024 | CINAHL Ultimate and other EBSCO resources | delay in new content | Beginning Friday, July 26, 2024, most EBSCO products, including e-books and research databases, will experience a pause in the availability of new or updated content, while maintenance is conducted on backend systems. During the maintenance period, user access to EBSCO interfaces and databases will not be affected, but content will not be added or updated. Maintenance may last up to 10 days, and it may be an additional 10 days before updates to content will be complete. |
|
Resolved 8/10/2024 |
08/10/2024 | Covidence | Scheduled Maintenance | The Covidence platform will be temporarily unavailable for approximately 1 hour, on Saturday 10th August 9pm-10pm. |
| Resolved 8/4/2024 | 08/04/2024 | Primo | Scheduled Maintenance |
Library systems will be undergoing maintenance which may disrupt access to the Primo online library catalog and discovery service. Estimated Start time: Sunday, 2024-August-04 07:00 UTC |
|
Resolved 7/29/2024
|
07/25/2024 | Health-only resources | "your account currently does not have access" message |
Access has been restored. If you still see the error message, please clear your browser cache and try again. Links to resources restricted to USF Health only are currently resulting in an error message that "your account currently does not have access". We are investigating this and hope to have a resolution soon. Affected resources:
|
| Resolved 7/3/2024 | 07/02/2024 | CINAHL Ultimate | Inaccessible | CINAHL Ultimate was inaccessible. We contacted EBSCO for assistance resolving this issue. |
|
Resolved 3/23/2024
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03/22/2024 | ILLiad | Maintenance |
Friday, March 22nd from 9:00pm to 1:00am EDT ILLiad web pages and request forms may be unavailable at some point during the maintenance window while updates on the backend infrasturcture are performed. |
|
Resolved 3/3/2024 |
03/03/2024 | Library Catalog (Primo) | Maintenance | Access to Primo (online library catalog/discovery service) may be temporarily unavailable during this time: Estimated Start time: Sunday, 2024-March-03 03:00 EDT Estimated End time: Sunday, 2024-March-03 04:00 EDT |