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Outages & Maintenance Alerts

This guide lists unexpected outages and planned maintenance affecting online library services (such as the library catalog and authentication systems) and resources (such as databases, ebooks, ejournals and other content). If you are unable to connect to a resource or service not listed here or have a question about one that is listed, please contact us:

 

Status Date Resource Issue Details
Resolved

10/20/2024

 Primo and OpenAthens Scheduled Maintenance Users may experience a brief interruption of services using Primo (library catalog) or OpenAthens (authentication tool) on Sunday, October 20, between 7:00 and 8:00 a.m. EDT, while certificates are updated.
Resolved 7/26/2024 CINAHL Ultimate and other EBSCO resources delay in new content Beginning Friday, July 26, 2024, most EBSCO products, including e-books and research databases, will experience a pause in the availability of new or updated content, while maintenance is conducted on backend systems. During the maintenance period, user access to EBSCO interfaces and databases will not be affected, but content will not be added or updated. Maintenance may last up to 10 days, and it may be an additional 10 days before updates to content will be complete.

Resolved 8/10/2024

 8/10/2024 Covidence Scheduled Maintenance The Covidence platform will be temporarily unavailable for approximately 1 hour, on Saturday 10th August 9pm-10pm.
Resolved 8/4/2024 8/4/2024 Primo Scheduled Maintenance

Library systems will be undergoing maintenance which may disrupt access to the Primo online library catalog and discovery service.

Estimated Start time: Sunday, 2024-August-04 07:00 UTC
Estimated End time: Sunday, 2024-August-04 08:00 UTC

Resolved

7/29/2024

 

 7/25/2024 Health-only resources "your account currently does not have access" message

Access has been restored. If you still see the error message, please clear your browser cache and try again.

Links to resources restricted to USF Health only are currently resulting in an error message that "your account currently does not have access". We are investigating this and hope to have a resolution soon.

Affected resources:

  • Acland's Video Atlas of Human Anatomy
  • AMA Manual of Style
  • CINAHL Ultimate
  • Clinical Pharmacology
  • DynaMed
  • Essential Evidence Plus
  • Facts & Comparisons
  • Health Affairs
  • Lexidrug
  • Lexi-Tox
  • Micromedex
  • NatMedPro
  • Pharmacy Library
  • Stat!Ref
  • UpToDate
Resolved 7/3/2024 7/2/2024 CINAHL Ultimate Inaccessible CINAHL Ultimate was inaccessible. We contacted EBSCO for assistance resolving this issue.

Resolved 3/23/2024

 

 3/22/2024 ILLiad Maintenance

Friday, March 22nd from 9:00pm to 1:00am EDT

ILLiad web pages and request forms may be unavailable at some point during the maintenance window while updates on the backend infrasturcture are performed.

Resolved 3/3/2024

 3/3/2024 Library Catalog (Primo) Maintenance Access to Primo (online library catalog/discovery service) may be temporarily unavailable during this time:
Estimated Start time: Sunday, 2024-March-03 03:00 EDT
Estimated End time: Sunday, 2024-March-03 04:00 EDT