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Shimberg Health Sciences Library & Florida Blue Health Knowledge Exchange

Troubleshoot Online Access Issues

Troubleshooting Online Access Issues

For information about your NetID, including how to activate a new account, see For assistance with your NetID or password, contact or 813-974-HELP (4357).

If you need assistance with login issues, please contact Access Services at the Shimberg Health Sciences Library (813-974-8432), or at the Florida Blue Health Knowledge Exchange (813-396-0070).


Troubleshooting Sign In Error - Role not assigned

If you experience difficulty accessing USF Health Libraries online resources while using your account and you receive a message saying that a role has not been assigned, then please do the following:

1. Contact the IT Service Desk. They are available via phone, email, or online.

If you submit an online ticket:

  • Include your account (i.e.,
  • Include your USF Health college (i.e., College of Public Health).
  • State that you are USF Health and you do not have access to USF Health only resources that are offered via USF Health Libraries and that you need to be added to the correct security group.

2. While IT is resolving your access problem, search the library catalog for the resource.


Trouble Using Online Resources

If you are successful logging in and need help using the resources or conducting a search, ask a librarian or view our resource tutorials.